Q. Why
do you charge extra for out of Sligo town area?
A.
It is roughly 13 Miles from our premises to Sligo
Town. We have to battle through Sligo Town
traffic and it means it can be longer travelling
Time when we should be repairing PC's!! and its
also surprising how much more petrol is used and
the wear and tear on the vehicle that occurs with
the extra mileage.
Q. Why
do you charge extra If I pay By Cheque.
- A.
we prefer to receive cash rather than
Cheques. when paid by cheques
- we
have to make time to go down to the bank
to pay them in or cash them.
- So
its not too convenient for us to receive
cheques.
- However we normally waive the surcharge
if the cheque totals to over 50.00 Euro
Q. How
many sugars do you have in your Tea?
- A.
2 sugars Please and plenty of milk, I
like it weak please. If you have any
Biscuits as well that will be nice.
- It
can get quite thirsty work repairing PC's
and its nice to be offered refreshments
when out repairing!!
Q. Why
do you need me to hang around when your repairing
my PC?
A.
Well, loads of reasons really. I might need to
ask you questions related to your PC, I might
need you to find the original CD Rom's that came
with your PC if they need reloading, I might need
to give you news if your PC needs any spares, I
might need to get other information off you like
passwords, I also need to check your PC is
working fine with you before I leave, and also I
might just need someone to chat to to help the
time go quicker whilst I am repairing your PC :-)
- or someone around to make me a cup of tea! :-)
Q. Why
wont you callout to Businesses Why only Home
Callouts?
A.
Well, its true we mainly only callout to Home
PC's but we still do the odd Business PC. With
Home callouts I can easily park outside the house
which is handy because I might have to take a
couple of trips in and out to my vehicle to get
tools etc.. and by parking outside house I dont
have to buy Parking Discs and try and try to find
Parking Places. Increasingly Business PC's are
mostly Networked up to other PC's these days and
we dont support Networked PC Repair (much more
complicated and involved than Home PC's) and some
Businesses also require to open up a monthly
account And we require to be paid on the spot for
the repairs and we prefer payment in cash as its
sometimes awkward to get out to the bank to cash
cheques and also we do not deal with monthly
business accounts.
I
much prefer to do Home callouts its a much more
relaxed and friendly enviroment and I normally
get a Cup of Tea and some Biscuits -
To
qualify for a callout for a business/commercial
or shop:
I
need to be able to park right outside premises
with no parking tickets or car parking charges to
pay
- Computer
must have either Windows XP Home Edition
or Vista Home Basic/ Home Premium and all
- Standard
PC software and no Business packages or
Business specific software
Computer
shall not be networked up with other PC's on the
premises
The
Person who normally operates the PC should be
available at time of callout
Computer
should be availble to be taken away should needs
be and then dropped back up to a week later
Payment
preferred is Cash on the spot as with cheques we
have to get down the bank to cash them
You
will receive a Receipt but we cannot supply VAT
Receipts as we are registered for Incom Tax but
not registered for VAT
We
dont do Credit or Monthly Accounts
Callouts
may be out of the normal hours of 9am -5pm and
could be lunchtime and could be on Saturdays
which may not suit Businesses
- If
you want us to callout for a Business PC
repair and the above doesnt affect you
then we should be able to help you out
However if you wish to get your Business
PC repaired you can contact specialists
in Sligo Town who have been repairing
Businesses for years and should be more
tailored to your needs:
-
- Compupac (Tel: 071 9158700 )
- or
- MSL (Tel: 071 9140706 )
-
Q.
How Many days Do You Work?
A. I
mostly callout to homes 6 Days a Week Mon-Sat -
The only days I have off normally are Sundays and
Bank Holidays.
Q.
Why would you rather I phoned you in the Daytime?
-Why cant I get you evenings and weekends?
- A.
I know some people prefer to phone me in
the evenings and weekends and on Sunday
and I can understand why especially if
they are at work all day and thats the
only time they can get to call the only
thing is that I enjoy my job normally but
I do have to have some time off to rest
and recouperate and if I am forever
answering calls in the evenings and on
Sundays
- then
that takes a large chunk out of my rest
time!
I am
just like most other people and want to relax in
the evenings and weekends and do my own thing.
However if you do phone at those times or you
phone when I am out the phone is manned by a
Telephone Answering Machine so please do leave a
message. You can also send me an email at andyr@gofree.indigo.ie
if you want at those times.
Q.
Why can you not call out and repair my PC after
6pm?
A. I
know some people prefer to have me repair their
PC in the evenings especially if they are at work
all day and thats the only time they can be at
home and I quite understand that, the only thing
is that some repairs could take up to 3 hours. If
I am out and about in your area around that time
it may be a different story I might be able to
call in. If it is a bit of a problem getting to
be at home in the week daytime maybe if you Speak
nicely to your boss they may let you have a
couple of hours off work? Also dont forget I also
work Saturday's too if it suits you better.
Q.
Can you call out to our school and repair our PC?
A.
Please read above section where it says "Why
wont you callout to Businesses"
Q. Do
you Repair Apple mac PC's?
A.
No, sorry I am not experienced at all in the
repair of Apple Mac PC's and have no desire to
even start learning about the repair of Mac's -
it' PC's Windows XP & Vista all the way!
Q.
Why Dont You Keep A Lot Of Spares In Stock?
A.
Loads of reasons really. To help keep costs down
because it would cost a lot to order in loads of
items for stock. We dont have the storage
facility to hold a lot of stock. PC Parts can get
outdated very quickly so its not viable for me to
keep in large amounts of PC items. We can get
most parts delivered on Next Day Delivery from
our Suppliers.
Q.
Do I Have to Buy A Complete PC System?
- A.
We no longer Build PC's as we used to
years ago - now we Source DELL PC's
- Dell
(www.dell.ie)
do supply PC Systems without monitors now
- to
keep the cost down of a new PC system.
- In
most cases your present monitor will fit
a new PC fine.
-
- To
keep costs down even further you can
order your PC directly from DELL Ireland
- and
we can come out and set it up for you and
transfer files from your old PC onto your
new PC
Q.
Any Personal Details Andy?
- A.
I am married to Valerie an Irish lass
(Parents are from County Galway). -
- -
I have 2 children Jonathan who is 15 and
Lucy who is 13 they both go to St Mary's
Secondary School in Ballisadare.
- I
have lived in Sligo in Ireland since July
1991- Originally from Luton in the UK - I
am a Non-Smoker!
-
- -
I drive around in a blue SEAT IBIZA Car
year 2000
- I
like Computers / Electronic Gadgets / The
Internet & Wide range of
- Music
including Pink Floyd, Supertramp, 1980's
& 1990's music and current singles in
the charts
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